Refund & Return Policy
Refund & Return Policy (Last updated: 14-09-2025)
Thank you for shopping with Prabhat Ayurvedic Pharmacy. We want you to be fully satisfied with your purchase.
Return Window
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You may return items within 14 days of delivery.
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After this period, unfortunately, we cannot offer a refund or exchange.
Eligibility for Returns
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Items must be unused, unopened, and in original packaging.
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Proof of purchase (receipt/order number) is required.
Non-Returnable Items
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Opened or used products.
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Personal care or consumable items.
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Custom or special-order products.
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⚠️ However, if you receive a defective, damaged, or incorrect product, we will accept returns/exchanges regardless of category.
Refunds
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Once your return is received and inspected, you will be notified via email/phone.
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Approved refunds will be processed within 5–7 business days and credited back to your original payment method.
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Depending on your bank or card issuer, refunds may take up to 10–15 working days to reflect.
Exchanges
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We replace items only if they are defective or damaged.
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To request an exchange, contact us at info@prabhatayurvedicpharmacy.in or call +91-8146726744.
Return Shipping
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To return your product, mail it to:
Prabhat Ayurvedic Pharmacy, Katra Sher Singh, Amritsar – 143001 -
Customers are responsible for return shipping costs unless the product is defective, damaged, or incorrect, in which case we will cover the cost.
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For items over ₹500, we recommend using a trackable courier service.
Shipping Policy
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Free shipping for orders above ₹500.
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Cash on Delivery (COD) is available with an additional fee (displayed at checkout).
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Orders are typically processed within 1–2 working days and delivered in 3–7 working days, depending on location.
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We deliver across India. Some remote locations may take longer or be excluded (you will be notified during checkout).
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Shipping partners: [insert courier names if available].
Contact Us
If you have any questions regarding returns, refunds, or shipping, please contact:
📧 Email: info@prabhatayurvedicpharmacy.in
📞 Phone: +91-8146726744
🏢 Address: Prabhat Ayurvedic Pharmacy, Katra Sher Singh, Amritsar – 143001
